The Benefits of Using Natural Language Processing in Customer Service
In today’s world, customer service plays a crucial role in any business’s success. It’s essential to provide prompt and effective responses to customer queries, complaints, and feedback to build a loyal customer base. One of the most significant challenges businesses face is managing the ever-increasing volume of customer interactions. In such a scenario, Natural Language Processing (NLP) can be a game-changer. NLP is a subset of Artificial Intelligence (AI) that deals with the interaction between computers and humans using natural language....